Terms of Service

1. The service

Strato is a competitive-intelligence dashboard. It collects what companies publish and what is published about them — advertising, social posts, press mentions, search positions and market reports — organises it with the help of AI and shows it for the project you choose and the competitors you pick.

2. Your account

• You must be at least 18 and use Strato on behalf of a business or in the course of your profession.
• Give accurate details when you register and keep them up to date.
• Keep your password to yourself. You are responsible for what is done under your account; tell us at once if you think someone else has access to it.
• An account is for one organisation. The account owner may add team members and is responsible for their use of the service.

3. Packages and payment

• A package covers one project of yours and a number of competitors, as shown on the pricing and billing pages. Every package includes the whole product; packages differ only in the number of competitors. Prices are in Georgian lari and include VAT.
• You pay by card, on Bank of Georgia’s secure page, for one month or for one year in advance. One paid month is 31 days; one paid year is twelve such months (372 days), at the yearly price shown, which is lower than twelve monthly payments.
• An additional project costs less in its first month. If you already have a paid, running project, the first monthly payment for a project you have not paid for before is reduced by the percentage shown for the chosen package on the pricing and payment pages. The discount applies once per project and to a monthly payment only. It does not apply to a yearly payment, to the next period, to a package switch, or to a project you have paid for before. A project we gave for free does not count as a paid project.
• Automatic payment is your choice, and it starts off. When you pay the regular price of a package, Bank of Georgia saves your card with that payment. Nothing is charged by itself unless you turn automatic payment on for a project on the Billing page. With it on, we charge the price of your package for the next period — a month or a year, the same as the one you last paid for — to that card 2 days before the current period ends, and we email you before that. If the charge fails, we email you and try once more the next day; after a second failure, or if the card has expired, automatic payment is turned off and you can pay yourself. We never charge an amount other than the one you last paid with that card: if the price, the package or the payment period has changed, we do not charge and ask you to pay yourself.
• No card is saved with the discounted first month of an additional project, or when the bank cannot save the payment method you used; automatic payment can then be turned on after your next payment at the regular price.
• You can turn automatic payment off at any time on the Billing page, and remove the saved card there; a removed card is deleted at the bank. Automatic payment is also turned off when you cancel the project. The card is deleted when the project ends, when you delete your account, and when the payment it was saved with is returned to you.
• With automatic payment off, nothing renews by itself: we email you before a paid period ends, and to continue you pay the next period yourself.
• You can pay the next period early, during the last 7 days of the current one, and choose then whether it is a month or a year. It starts when the current one ends, so no days are lost.
• You can switch package at any time. A new period on the new package — a month or a year, the same as your current one — starts that day, and the unused time of the old package is added to it, converted at the prices of the two packages. The unused time of a discounted first month is counted at the price you paid for it.
• If your company is not in Strato yet, you can pay while we add it. The paid period then starts on the day your project goes live, not on the day you pay: the waiting time is not counted.
• When a paid period ends and the next one is not paid, the project stops collecting new data and moves to the Archive, where its history up to that day stays readable. Paying starts it again.
• We may change prices. A new price applies only to periods paid after the change.

4. Cancelling

You can cancel a project at any time from the dashboard. Cancelling does not end it early: the project keeps working until the paid period ends, and nothing further is charged: automatic payment is turned off. Until then you can resume the project; automatic payment stays off until you turn it on again.

You can delete your whole account from the Account page. Deleting ends access at once, including for the time already paid. A saved card is deleted at the bank, and nothing more is charged.

When money is returned is set out in the Return policy.

5. Acceptable use

You agree not to:

• share your login outside your organisation, or resell or sublicense access to the service;
• copy the service’s data in bulk or reach it by automated means such as scripts, bots or scrapers;
• probe, break or get round the service’s security, or load it in a way that harms other customers;
• use the service for an unlawful purpose or to infringe anyone’s rights;
• register with false details or pretend to act for a company you do not represent.

6. The data you see

Strato shows information collected from public sources: advertising libraries, public social pages, news sites, search results and published market reports. The ads, posts, articles and reports belong to their owners; Strato shows them so that you can analyse your market.

We work to keep the data accurate and current, but sources change, limit access or fail, so the data may be incomplete, delayed or attributed to the wrong company or project. The header shows when your data was last updated, and says so when a source is behind.

The AI-written analyses and answers are generated automatically and can be wrong. They are a help to your own judgement, not professional advice, and the decisions you take with them are yours.

7. Intellectual property

The service, its software, design and the Strato name belong to Strato. You may use the dashboard, and export its screens and reports, for the internal work of your organisation.

8. Availability

We aim to keep the service available at all times but do not promise that it will never be interrupted: maintenance, updates and failures of the sources or of the providers we depend on can interrupt it.

9. Liability

The service is provided as it is. To the extent the law allows, we are not liable for lost profit, lost business or other indirect loss, or for decisions taken on the basis of the data. Our total liability to you for any claim is limited to the amount you paid us for the paid period in which the claim arose.

Nothing in these terms limits liability that cannot be limited under the law of Georgia.

10. Suspending or closing an account

We may suspend or close an account that breaks these terms or puts the service or other customers at risk. Where we can, we warn you first. If we close an account through no fault of yours, we return the money for the unused part of the paid period.

11. Personal data

How we handle personal data is set out in the Privacy policy.

12. Changes to these terms

We may change these terms. The new version is published on this page with a new date, and we announce a significant change by email or in the dashboard at least 10 days before it takes effect. Using the service after that means you accept the new terms.

13. Law and disputes

These terms are governed by the law of Georgia. We will first try to settle any dispute by talking to you; if that fails, it is decided by the courts of Georgia.

14. Contact

Questions about these terms: sales@strato.ge or the Contact page.